Multi-vendor Support – How Do OEMs and TPMs Line Up?

Third party maintenance is more affordable, almost across the board.

Most of us are on a mission to simplify our lives. We switched to auto-billing and delivery services and mobile solutions, even before these options became a health and safety necessity.

On the IT front, this “quest for less” is being met by multi-vendor 支持 providers. Recognizing that it’s almost impossible to build a data center, 更不用说复杂了, hybrid enterprise infrastructure, on one manufacturer’s products, 支持 vendors have broadened the selection of hardware they will maintain to encompass most of the server, 存储, 网络设备市场.

The result is a “one stop shop” for IT maintenance, which makes it easier for 客户 to manage contracts and access 支持 when they need it.

Multi-vendor maintenance today comes in two main varieties:

• OEM: Many original equipment manufacturers (OEMs), 比如IBM, HPE, 和甲骨文, will 支持 other companies’ products alongside their own.
• TPM: An alternative is the longstanding third party maintenance (TPM) option. These providers—of which Park Place is one—specialize in 支持 for a wide range of IT equipment and have always been multi-vendor.

More and more 客户 are asking, which one is better? Let’s take a look at several factors.

成本

The cost issue is pretty easy to settle. Third party maintenance is more affordable, almost across the board. 例如, Park Place Technologies offers server, 存储, and network maintenance contracts at prices 30% to 40% below the OEMs, and these savings absolutely apply to multi-vendor scenarios.

Another thing to consider is contract flexibility, which can directly affect total outlay. Park Place offers multiple 支持 levels and, 重要的是, there are no restrictions on changing them as the environment changes. 与公园广场, you can 减少 SLAs as hardware shifts to non-mission critical functions and delete coverage when hardware heads for the reclamation facility. There’s no need to wait for a renewal period—we don’t want you paying for 支持 you don’t need.

质量

Some 客户 worry initially about leaving the auspices of the OEM. Gartner looked at this issue specifically and found that there is much to gain in switching to a TPM. Bottom line, their analysis reveals that TPMs can help 减少 risk, in addition to saving money.

The fact is, the best TPMs offer the same or better 支持 features as the OEMs. Consider the Park Place value equation:

• 我们的 global customer 支持 center and advanced engineering 支持 are available 24×7 to answer questions and initiate troubleshooting
• Expert L3 engineers respond to every service call within client-selected SLAs
• 高质量的, genuine OEM spare parts are strategically located in over 1,800 depots worldwide for rapid deployment
• 我们的 ParkView automated 支持 system turns maintenance into a largely “hands off” function for clients by continually monitoring the environment, proactively identifying faults, 分析根本原因, and automatically issuing a trouble ticket for our team.

有了这些工具, Park Place has notched a 31% faster mean time to repair and a 97% first-time fix rate. So if you’re concerned about outages and disruptions (and who isn’t?), Park Place is the premium-quality, uptime-maximizing partner you’ve been seeking.

创新

It’s difficult to characterize the entire 支持 industry with regards to innovation, but driving 支持 advances is in our DNA at Park Place. Not only did we release ParkView to 大张旗鼓地，我们提供 企业网络分析 to ensure best possible capacity and enhance performance.

Multi-vendor 支持 is one way to simplify IT operations. Bringing in a multi-vendor 支持 partner to monitor, 支持, and optimize up and down the IT stack takes simplification to a whole new level.

So OEM or TPM for multi-vendor maintenance? 答案是公园广场. Contact us to get started today!